24/7 · Muscat
ERP Support, Upgrades & Managed Hosting in Oman
Keep your ERP fast, secure and current, with a local team that already knows your system.
ERP support and managed hosting covers monitoring, bug fixes, user support, backups, security patches, version upgrades and hosting for Odoo, ERPNext and custom ERP systems. FizMoh provides 24/7 monitoring and a Muscat-based support team, so problems are fixed quickly and your system keeps improving after go-live.
What support covers
User support
Help-desk for questions, access changes and how-to help, by phone, email or WhatsApp.
Bug fixing & tuning
Investigate and fix issues, and tune slow reports and screens.
Security & backups
Patching, access reviews and automated, tested backups with restore drills.
Upgrades
Planned upgrades to new versions with testing before production.
Enhancements
New reports, fields, workflows and integrations as your business changes.
Training
Onboarding for new staff and refreshers for new features.
Hosting options
Hosting is set up to match your data and availability needs.
- 01
Managed hosting by FizMoh on AWS, Azure or Google Cloud.
- 02
Deployment in your own infrastructure with our team managing it.
- 03
On-premise installation for organisations that require it.
- 04
Staging environments for safe testing of changes and upgrades.
- 05
Monitoring, alerts and documented recovery procedures.
How support works
- Step 01
Report
Raise an issue by phone, email or WhatsApp.
- Step 02
Triage
We classify severity and confirm the response target.
- Step 03
Fix
Resolve on staging where needed, then deploy.
- Step 04
Review
Root-cause notes and preventive actions for repeat issues.
Frequently asked questions
Straight answers from our Muscat team. Still unsure? Ask us directly.
Ask on WhatsAppDo you support ERPs you did not implement?
Often yes. We review the system first — code quality, customisations, backups and security — then agree a support scope that fits.
What are your support hours?
Systems are monitored around the clock. Our office team works Sunday to Thursday, 9:00 AM to 6:00 PM, and critical issues are escalated outside those hours.
Can you host our ERP in Oman?
We can deploy and manage hosting on major clouds or your own infrastructure. Where you have data-location requirements, we design hosting to meet them.
How often should an ERP be upgraded?
We recommend keeping security patches current and planning a version upgrade every one to two years, tested on staging before production.
What happens if our system goes down?
Monitoring alerts our team immediately. We follow a documented recovery procedure, restore from backups if required and provide a root-cause summary.
Can support include new development?
Yes. Support plans can include a bank of development hours for enhancements, reports and integrations.
Tell us what is slowing your business down.
Free consultation. We reply within 24 hours and recommend the platform that fits your business.
Odoo, ERPNext and custom ERP for every industry in Oman and the GCC.